Support
Stuck, found a bug, or a score didn't save? We're a tiny team in Far North Queensland and read every message.
- In the app: Me tab → Report a problem. It sends us your app version and device details automatically, which helps us fix things faster.
- Email: [support email]. We aim to reply within [2 business days].
Common questions
When does the next door open? One new door opens each day from the day you start playing: Day 1 on your first day, Day 2 the next, and so on (Sydney time). In December every door up to that date is open too, so you can catch up if you start late. Play a door to open the next one.
Why didn't my score count? Only signed-in players earn Christmas points and rank on the leaderboards. Every score is checked by replaying the round on our server, so scores from modified apps, emulators or a very bad connection may not count. If you think a genuine score was missed, send a report with the day and roughly when you played.
Do I need to sign in? No. You can play every game as a guest. Signing in saves your scores, earns Christmas points and puts your @handle on the leaderboards.
How do I change my @handle? Me tab → Edit details. You can change it once every 30 days.
Someone has a rude handle. Me tab → Report a problem → "Inappropriate handle", and tell us the handle. We'll check it and change or hide it.
I bought Remove Ads but I still see ads. Make sure you're signed in to the same account (or use "Restore purchase" on the Me tab). If that doesn't fix it, report a problem under "Payments / ads". Refunds are handled by Apple or Google.
How do I turn off notifications? Me tab → Daily heads-up, or your phone's settings. We send at most one a day.
How do I delete my account? Me tab → Delete my account. More at Delete your account.
Is there a prize? See the Competition Rules. Prizes are not guaranteed and nothing needs to be bought.